Businessbet.co / Help Centre
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Find answers about your account, verification, deposits, sports and racing wagering, transactions, responsible wagering and using Businessbet.co.
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Help topic / 01
Getting Started
What Businessbet.co is, who can use it and how to place a first wager.
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Residents of Australia aged 18 or over. Identity and age are verified before the first withdrawal, and accounts cannot be shared.
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Find an event, select the odds for an outcome and enter a stake in the Bet Slip. The How It Works page walks through one example from market to placed wager.
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Decimal odds show the total return for every $1 staked, including the stake. A $20 stake at 1.42 returns $28.40 in total: $8.40 profit plus the $20 stake.
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Help topic / 02
My Account
Help with account access, personal details, security and account settings.
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Choose Join Now, enter your details in four short steps and confirm your email address. A deposit limit can be set during registration and changed later from Deposit Limits.
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Choose Log In at the top of any page and enter the email address and password you registered with. If your details are not accepted, use the 'Forgot password?' link on the Log In screen.
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- 1.Use the 'Forgot password?' option on the Log In screen.
- 2.Enter the email address associated with your Businessbet.co account.
- 3.Follow the instructions sent to your email to reset your password.
- 4.If you still cannot access your account, contact Businessbet.co support.
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Contact details can be updated from your account settings once you are logged in. A change of name or date of birth needs supporting identification, so send it to support through Contact Us.
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Log in, open your account settings and choose Change password. You will need your current password; the new one must be at least 8 characters with a letter and a number.
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Accounts are restricted when verification is outstanding, when a deposit limit or break you set is in force, or when a BetStop registration matches your details. The reason is shown when you log in, and support can explain the next step.
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Log in and open Account activity to see deposits, wagers, settlements and withdrawals. Each entry shows the date, the event or market and the amount.
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Contact support through Contact Us and ask for the account to be closed. Any remaining balance is returned to your debit card. If you want to stop wagering everywhere, register with BetStop.
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Help topic / 03
Verification
Confirming your identity and age, and what documents are accepted.
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Australian law requires wagering operators to confirm that every customer is 18 or over and is who they say they are. Verification protects your account and is needed before a withdrawal.
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An Australian driver licence, passport or Medicare card is usually enough. If automatic checks fail, support may ask for a clear photo of the document.
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Most accounts are verified within minutes. Manual checks are completed within two business days and you are told by email once they are done.
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Help topic / 04
Deposits & Payments
Funding your account, accepted cards and deposit limits.
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Visa and Mastercard debit cards, Apple Pay, Google Pay and PayID. Credit cards are not legally accepted for online betting in Australia.
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The minimum deposit is shown on the deposit screen before you confirm. There are no deposit fees from Businessbet.co.
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A daily, weekly or monthly cap you set on the money you can deposit. Lowering a limit applies immediately; raising one applies after a cooling-off period. See Deposit Limits.
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Help topic / 05
Sports Betting
Pre-match markets on AFL, NRL, football, cricket, tennis and basketball.
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AFL, NRL, football, cricket, tennis and basketball, with match winner and other pre-match markets. The full list is on the Sports page.
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Markets are settled once the official result is confirmed, usually within minutes of the final whistle. Settled wagers appear in your account activity.
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If an event does not take place within 48 hours of the scheduled start, wagers on it are voided and stakes returned.
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Help topic / 06
Racing
Thoroughbred, harness and greyhound markets, win and place.
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Thoroughbred, harness and greyhound racing from Australian tracks, listed by next to jump on the Racing page.
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A win bet pays if your runner finishes first. A place bet pays if it finishes in the placings, which depend on the field size.
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Wagers on a scratched runner are voided and the stake is returned to your balance.
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Help topic / 07
Showdown
The separate Showdown account, its balance and its own limits.
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A separate wagering product with its own account, balance and responsible wagering controls. Read more on the Showdown page.
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No. Limits and self-exclusion settings on your standard account do not automatically apply to Showdown. Set them separately before wagering.
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No. Showdown wagers use the balance held in your Showdown account only.
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Help topic / 08
Bet Slip
Adding selections, entering a stake and placing a wager.
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Select the odds next to the outcome you want. The selection appears in the Bet Slip with the market and the odds you chose.
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Stake × odds = potential return. The figure includes your stake and is shown before you place the wager.
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No. Once accepted, a wager stands until the event is settled. Check the selection, stake and return before choosing Place Bet.
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Help topic / 09
Transactions & Withdrawals
Withdrawing winnings, processing times and your transaction history.
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Log in, open Withdraw and enter the amount. Withdrawals go back to the debit card or account the deposit came from.
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Withdrawals are processed within one business day; your bank may take a further one to three days to show the funds.
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Every deposit, wager, settlement and withdrawal is listed in your account activity with its date and amount.
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Help topic / 10
Responsible Wagering
Deposit limits, taking a break, self-exclusion and BetStop.
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Open Deposit Limits, choose a daily, weekly or monthly period and an amount, then review and confirm.
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A break restricts your login and wagering for the period you choose. Ask through your account settings or Contact Us.
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The National Self-Exclusion Register: a free service that blocks you from all licensed Australian online wagering providers. See BetStop.
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Help topic / 11
Technical Help
Browsers, devices and what to do when a page will not load.
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The current versions of Chrome, Safari, Firefox and Edge on desktop and mobile.
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Reload the page. If odds still look stale, clear the browser cache or try another browser, then contact support with the event name.
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The age confirmation is stored in a cookie. If your browser clears cookies on exit or blocks them, the question is asked again.
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Help topic / 12
Contact & Complaints
Reaching support and how a complaint is handled.
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Use the form on Contact Us or email support@businessbet.co. Include your account email so we can find your account.
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Send it through Contact Us and choose Complaint as the topic. You receive a reference number and a written response.
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Gambling Help Online is free and confidential, 24/7, on 1800 858 858 or at gamblinghelponline.org.au.
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